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Exchange Your Ice & Lights Ticket To A Different Date, Time or Event

Tickets may be transferred to a different date/time or event prior to 2 p.m. on the ticket date. The availability of tickets for another date and time is not guaranteed.  
PLEASE NOTE: Transferring ticket dates and times must be done on a computer or mobile device. This feature is not available through the Eventbrite app.

To change a ticket to another date, time or event follow these steps:

1. Click on the Eventbrite.com link in your confirmation email. Log in to your Eventbrite account and select "Tickets" from the drop-down menu.

Ice & Lights Ticket

I&L Find Ticket

2. Select your order. 

I&L select ticket

3. Select "Change ticket."

I&L Change Ticket

4. Click on "Change Event"

I&L Change Event

5. Sort by Date Range, Time and Event to see new ticket options.

I&L Sort

6. Select new date and time and click on "Save and Continue."

I&L new date

7. Enter any valid promo code to receive the discount for the new date and time.

I&L promo code

I&L promo code 2

8. Review ticket changes and then click on "Save and Continue."

I&L review

9. Complete the required fields and pay for any cost difference.

I&L complete info

PLEASE NOTE:

  • The above steps must be completed for EVERY TICKET. Each ticket must be transferred individually.
  • Only one ticket per vehicle is required for the Bull Run Festival of Lights.
  • Tickets cannot be transferred after the ticket’s entry time. 
  • If a ticket is transferred to another location at a lower price, a partial refund will not be provided for the price difference.