Contact

Exchange Your Winter Walk of Lights Ticket To A Different Date, Time or Event

Tickets may be transferred to a different date/time or event prior to 2 p.m. on the ticket date. The availability of tickets for another date and time is not guaranteed.  
PLEASE NOTE: Transferring ticket dates and times must be done on a computer or mobile device. This feature is not available through the Eventbrite app.

To change a ticket to another date, time or event follow these steps:

1. Click on the Eventbrite.com link in your confirmation email. Log in to your Eventbrite account and select "Tickets" from the drop-down menu.

Eventbrite Email Confirmation

WWOL Find Ticket

2. Select your order. 

WWOL Select Order

 

3. Select "Change ticket."

Change Ticket WWOL

4. Click on "Change Event"

Select change event

5. Sort by Date Range, Time and Event to see new ticket options.

Sort by light show name and ticket date range

6. Select new date and time and click on "Save and Continue."

WWOL Select New Date

7. Enter any valid promo code to receive the discount for the new date and time.

WWOL promo code 1

WWOL Promo code

 

8. Review ticket changes and then click on "Save and Continue."

Review ticket changes

9. Complete the required fields and pay for any cost difference.

Pay for cost difference

PLEASE NOTE:

  • The above steps must be completed for EVERY TICKET. Each ticket must be transferred individually.
  • Only one ticket per vehicle is required for the Bull Run Festival of Lights.
  • Tickets cannot be transferred after the ticket’s entry time. 
  • If a ticket is transferred to another location at a lower price, a partial refund will not be provided for the price difference.