Climb UPton
FAQ
Know Before You Go
Climb UPton IS DESIGNED FOR ALMOST EVERYONE, HOWEVER… TO CLIMB, YOU MUST:
- Be at least 48 inches tall, have the harness fit you securely, and be accompanied by a paying adult.*
- Be at least 8 years old and a minimum height 51 inches to be on the structure by yourself. **
- Weigh no more than 265 pounds.
- Wear closed toe/closed heel shoes. Crocs & five-toed shoes are not permitted.
- Tie any loose hair back.
- Empty your pockets of everything including phones.
- No smoking in the park.
- Never be under the influence of drugs or alcohol.
- Obey instructions from the park guides and staff.
* The child to adult chaperone ratio for children under 10 is 3:1 and adult must have paid and be on course with children.
** Children under 18 years of age must have a consenting parent or legal guardian sign their release of liability waiver. If under 13 years of age they also require an adult to be present on site at all times, whether on ground or on course.
HOW DO I BOOK MY CLIMB UPTON SESSION?
The recommended option is to book your adventure online, but walk-ins are welcome subject to availability. It is highly recommended that you book in advance because sessions have limited space. Booking in advance will ensure that you have a spot available at the date and time you want.
WHAT’S THE DIFFERENCE BETWEEN A CLIMB UP PASSPORT AND AN ALL ADVENTURE PASSPORT?
The Climb UP Passport gives you access to climb the feature. The All Adventure Passport also includes access to the waterpark (in season), mini golf and batting cages.
HOW DO I KNOW WHAT TYPE OF GROUP OUTING TO BOOK?
Please complete the request form and staff will work closely with you to design the perfect outing. Request Form
I HAVE AN ANNUAL WATERPARK PASS- DO I GET A DISCOUNT?
Yes! Guests with active Annual Waterpark Passes receive 15% off of their climb. Ask us how!
WHEN DO I NEED TO ARRIVE?
We recommend that you plan to arrive 15 minutes before your scheduled session time. This is to make sure you are checked-in, waivers are signed and you are ready to be harnessed when the session starts. All sessions start promptly with a safety briefing, late arrivals will forfeit their booking. Arrive early so you don’t miss out!
DO I HAVE TO SIGN A WAIVER?
Everyone must sign a waiver. All children under the age of 18 must have a guardian sign a waiver prior to accessing the park. You can sign the waiver when you arrive at the park, however, if parent or guardian will not be present, please sign in advance.
CAN I RESCHEDULE OR CANCEL MY BOOKING?
You may reschedule up to 48 hours prior to your session with no penalty. Groups may cancel or reschedule up to 14 days out with no penalty.
WHAT IS YOUR CANCELLATION POLICY?
Participants canceling 7 days or more prior to the reserved booking date will have the option of rescheduling the booking, receiving a credit allowing them to reschedule at a later date, or a full monetary refund. Applicable non-refundable online transaction fees shall apply to all partial refunds of a booking. Participants canceling less than 7 days prior to the reserved booking date will not receive a monetary refund, but may reschedule the booking or receive a credit allowing them to reschedule at a later date.
Groups may cancel or reschedule up to 14 days out with no penalty. Groups canceling less than 14 days prior to the reserved booking date will not receive a monetary refund, but may reschedule the booking or receive a credit to book at a later date.
WHY DO I NEED TO SCHEDULE AT A SPECIFIC TIME?
At any given time, Climb UPton can accommodate up to 120 guests. To ensure that everyone who plans to climb that day has access to a harness and the elements, we need to book sessions. Sessions are scheduled every half hour, and each session last for about 2 hours starting with a brief safety briefing.
WHAT HAPPENS IN BAD WEATHER?
Climb UPton is open rain or shine and is an all-weather outdoor activity. Please come prepared in the appropriate clothing for the weather conditions.
In some extreme weather conditions, such as high winds and local thunderstorms, we may be forced to close. If we close, you will be offered the opportunity to reschedule your visit at no penalty. If you are in the structure, climbing but less than halfway into your session, we will reschedule your visit.
WHAT IF I AM LATE FOR MY CLIMB SESSION?
In fairness to all guests, we don’t delay our session start times. If there is availability in the upcoming session time, we can book you into the next one. If there is not, any late arrivals without prior notice will forfeit their booking with no refund or reschedule. Please check traffic reports, especially on busy holiday weekends, and arrive 10-15 minutes before your session.
WHAT IF I DON’T SHOW UP?
In fairness to all guests, participants with reserved bookings who fail to show and provide no prior notice of cancellation are liable for the entire booking cost. The No-Show Policy is applicable to all participants, including individual participants within a group booking. No-shows are not eligible for monetary refund, credit, gift certificate, rescheduling of the event, or any other reimbursement. The entire booking cost will be forfeited.
HOW DOES THE SAFETY SYSTEM WORK?
We use full body harnesses combined with Clic-it® continuous belay system. The Clic-it® system prevents accidental unclipping, as when one carabiner is open, the second one is automatically locked, safely securing climbers to the cable system.
WILL THE HARNESS FIT ME? CAN I BRING MY OWN HARNESS?
Our full body harnesses are adjustable to each climber. Only Climb UPton equipment may be used.
ARE THERE PHYSICAL REQUIREMENTS?
This is an entire body workout but you do NOT need to be an athlete to Climb UPton. Sufficient manual dexterity is needed to be able to maneuver around the park independently. You must be able to comfortably reach above your head to operate the Clic-it® system. If you are able to pull yourself a few inches off the ground with your arms and walk up 2 set of stairs you can do it! Guests with special requirements are required to visit the park and meet with our guides to determine if they can climb.
CAN I CLIMB UPTON IF I AM AFRAID OF HEIGHTS?
If you are worried about your legs and hands shaking, do not fear you are not alone. This is a great activity to overcome those challenges and conquer your fear of heights in a safe environment. Our guides are there to assist and coach you throughout this aerial journey. Each climber has the ability to choose their own path, we call this “Challenge by Choice.” This includes the decision to choose only elements of the park that they are comfortable trying.
CAN I DO THE COURSE IF I HAVE A PRE-EXISTING MEDICAL CONDITION?
We strongly advise guests with pre-existing medical conditions to check with their doctor prior to making a reservation.
CAN I DO THE COURSE IF I AM PREGNANT?
It is not recommended, but only your doctor can advise you about risks.
IS THERE A GUIDE WITH ME ON THE TOWER?
You will receive a safety briefing and demonstration by our trained guides, known as Gravity Pros, before you begin your adventure. You will be monitored by our trained guides stationed on the course. The guides can provide assistance if needed and give you tips and tricks to conquer the obstacles and to ensure that you are safe and having fun. If you believe you or your child may need extra support from staff during the climb, please contact us in advance to make arrangements.
CAN MY FRIENDS & FAMILY WATCH FROM THE GROUND?
Yes, we have several great viewing areas for family and friends, including the amazing Overlook Deck. The parking lot surrounding the park is also free of charge and open to the public. All are welcome to visit Ocean Dunes Waterpark, mini golf and batting cages, too. Fees apply.
CAN I CHANGE MY CLOTHES AT THE SITE?
There are restrooms onsite adjacent to Climb UPton where you can change before and/or after your session, but it is best to come ready to go and have a change of clothes on wet days.
IS THERE A STORAGE AREA FOR MY PERSONAL BELONGINGS?
We recommend that you leave your personal items at home or safely locked in a locker. Phones and Cameras are only permitted into the park if strapped to your harness.
WHAT ABOUT MY GLASSES OR SUNGLASSES?
Eyeglasses and sunglasses must have a sports leash (croakie, lanyard) or fit snugly in order to wear them on the course. We are not responsible for lost or damaged belongings.
WHAT SHOULD I WEAR?
Climb UPton is a similar activity to trekking. Wear comfortable outdoor clothes that you don’t mind getting a little dirty and that are suitable to go underneath a tight fitting harness. We recommend participants to check the weather before arriving and dress accordingly. Please note that harness strap may rub on your clothing and may cause some wear.
- Closed toe/heel shoes are required.
- Some participants like to wear gloves, especially if it’s cold or your hands are sensitive.
- Long hair has to be tied back and body piercings and jewelry musts be removed or taped over.
- Eyeglasses must have sport leash
WHAT SHOULD I BRING WITH ME?
Please wear appropriate clothing. We recommend that you leave your personal items at home or safely locked in a locker. Phones and Cameras are only permitted into the park if strapped to your harness.
CAN I BRING MY OWN FOOD & DRINK?
We encourage guests to drink plenty of water before their climb to stay hydrated. If you are coordinating a meal, you will be required to rent a party area in order to eat at Climb UPton. Please keep other snacks and drinks at your locker or in your vehicle.
